FAQ's
You can easily place an order through our website anytime or by calling our hotline between 8:30am to 11:00pm daily. Simply select your desired items from our menu, provide necessary details, and choose the pickup or delivery option.
Our delivery hours are from 11:00am to 11:00pm daily
No, we do not have a minimum order value. However this may change based on your location. Further minimum order values may be applied on special days due to the high volume of orders being received. Please refer our website or social media for further details.
Yes, we offer contactless delivery to ensure the safety of our customers and delivery personnel. You can request contactless delivery when placing the order. Payments must be made via our payment link for this.
Once your order is confirmed, you will receive a confirmation message along with a tracking link. You can use this link to track the progress of your order in real time.
Yes, you can customize your order according to your preferences. Simply specify any modifications or special instructions while placing your order.
Yes, you can schedule a future order for pickup or delivery. Simply select your desired date and time during the checkout process.
You just have to enter your email address and we will send a code to your email address to accept your registration. Registration is that simple!
No, you do not have to register with the website to place an order. You can checkout as a guest.
Yes, you can place an order from another country to a friend/relative in Sri Lanka. Please provide the correct delivery address & contact number so that we contact the person prior to delivering the order.
We accept international & local credit/debit cards and cash on delivery. When placing an order you need to specify the payment type. For orders made via the hotline you need to indicate to the agent the required payment type when making the order.
Due to the recent economic situation & rising costs, we are compelled to charge for delivery at this point in time.
We adhere to stringent privacy measures. Your data is stored on secure servers.
No, we do not share your data with any third parties.
Yes, we frequently offer discounts and promotions to our customers. You can check our website or social media channels for the latest offers and deals.
We strive to accommodate dietary restrictions and allergies to the best of our ability. Please inform us about any specific dietary requirements or allergies while placing your order.
We adhere to strict hygiene and safety protocols at all stages of food preparation and delivery to ensure the highest standards of cleanliness and food safety.
If you encounter any issues with your order, please contact our customer service team immediately via WhatsApp or our hotline. We will do our best to resolve the issue promptly and ensure your satisfaction.
Yes you can cancel an order by reaching out to our hotline however if the order is already prepared or nearing preparation completion we will not be able to cancel the order
A canceled order is submitted for refunds within a day or two. However note that the entire refund process takes up to 7 to 20 working days depending on the bank. Some payments are voided by the bank and you will not receive a refund instead the transaction is removed from the statement. The process and the timelines are specific to each card issuing bank.